PRIVACY POLICY FOR ARCHES FLOORING

INTRODUCTION

Arches Flooring (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our flooring services in Coventry and surrounding areas.

INFORMATION WE COLLECT

When you contact us or use our services, we may collect:

• Your name, address, telephone number, and email address

• Details about your flooring requirements or project

• Information you provide in enquiries or booking requests

• Technical data such as IP address and browser type when you visit our website

HOW WE USE YOUR INFORMATION

Your personal information is used to:

• Respond to your enquiries and provide accurate flooring quotations

• Arrange site visits and manage flooring installations or repairs

• Process payments and maintain our customer records

• Improve our services and website functionality

• Comply with legal obligations

DATA SHARING AND PROTECTION

We do not share your personal information with third parties for marketing purposes. Data may be shared with trusted contractors or service providers solely to complete your flooring project, under strict confidentiality. We implement appropriate security measures to protect your data from unauthorised access or disclosure.

COOKIES

Our website uses cookies to enhance user experience and gather analytical data. You can adjust your browser settings to manage cookies; however, some features of the site may be affected.

YOUR RIGHTS

You have the right to:

• Request access to your personal data

• Ask for corrections or deletion of your information

• Object to the processing of your data for marketing purposes

• Withdraw consent where applicable

• Complain to the Information Commissioner’s Office (ICO) if you believe your data rights have been violated

DATA RETENTION

We retain your personal information only for as long as necessary to fulfil your flooring service needs and for compliance with statutory requirements.

CONTACT US

For any questions regarding your personal data or this Privacy Policy, please contact:
Email: info@archesflooring.co.uk
Phone: 024 7651 6919
Address: Arches Flooring, Coventry